Caller privacy
Saydial masks every caller’s name and number across your phone system. Only admins can reveal them, and every reveal needs a reason that’s logged.
Privacy on by default, from the first call
Not just on the call screen.
Live calls, call history, notifications, voicemail, recordings, transcripts and exports all show Unknown caller.
7
places caller details stay hidden
1 reason
required before any reveal
100%
of reveals logged with who, when and why
Support line
Unknown caller
04:12
Decline
Answer
What your agent sees
Live calls
1 active
Call
#4821, Support line
Answered by
Daniel, Agent
Caller
Priya Shah
+1 (415) 555-0142
Visible to admins only. Daniel still sees Unknown caller.
Duration
04:12
Recording
On, masked
Audit trail
Maya Chen, Admin, revealed the caller on call #4821 at 2:14 PM. Reason: billing dispute.
Leo Park, Supervisor, revealed the caller on call #4790 at 1:52 PM.
What your admin can see
Choose a role to see the same call through their eyes.
Viewing as
Agent
Unknown caller
Number hidden
Can reveal identity
No
Recordings
Masked
Answers and returns calls inside Saydial. Never sees who is calling.
See who called, only when it matters.
Reveal caller identity?
This is recorded in the audit trail with your name and the time.
Reason
Billing dispute, customer asked for a call back
Cancel
Reveal and log
Every reveal, on the record.
2:14 PM, Call #4821
Maya Chen revealed the caller
Reason: billing dispute
1:58 PM, Settings
Maya Chen let Supervisors reveal
Reason: weekend coverage
1:52 PM, Call #4790
Leo Park revealed the caller
Reason: escalated complaint
Return the call. Never see the number.
Calls
Unknown caller
Support line, 4:12
Call back
Unknown caller
Missed, Sales line
Call back
Unknown caller
Support line, 11:38
Call back
Unknown caller
Billing line, 6:47
Call back
Unknown caller
Support line, 1:56
Call back
Answers when your team can’t.
Are you open on Saturday?
Yes, from 9 AM to 1 PM. Shall I take a message for the team?
Please. I’d like a call back.
Done. Someone will call you first thing tomorrow.
What exactly is masked?
Can an agent still call someone back?
Who can reveal a caller?
What happens when an identity is revealed?
Can I see who revealed what?
Privacy, on every call.
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