Security
The safest caller data is the data most people never see. Saydial is built so the fewest people possible ever handle a caller’s details.
Privacy by default
Names and numbers are masked across calls, logs, recordings and voicemail before anyone asks.
Role-based access
Owners decide which roles can reveal identities, manage numbers or change settings.
Audit logs
Every reveal and permission change is recorded with who, when, what and why.
Data controls
Admins choose how long recordings are kept, and can export or delete call records.
See who called, only when it matters.
Reveal caller identity?
This is recorded in the audit trail with your name and the time.
Reason
Billing dispute, customer asked for a call back
Cancel
Reveal and log
Every reveal, on the record.
2:14 PM, Call #4821
Maya Chen revealed the caller
Reason: billing dispute
1:58 PM, Settings
Maya Chen let Supervisors reveal
Reason: weekend coverage
1:52 PM, Call #4790
Leo Park revealed the caller
Reason: escalated complaint
Return the call. Never see the number.
Calls
Unknown caller
Support line, 4:12
Call back
Unknown caller
Missed, Sales line
Call back
Unknown caller
Support line, 11:38
Call back
Unknown caller
Billing line, 6:47
Call back
Unknown caller
Support line, 1:56
Call back
Answers when your team can’t.
Are you open on Saturday?
Yes, from 9 AM to 1 PM. Shall I take a message for the team?
Please. I’d like a call back.
Done. Someone will call you first thing tomorrow.
Keep it only as long as you need it.
Set retention once and Saydial clears old recordings and transcripts automatically. Export or delete call records whenever you need to.
30 days
to keep-forever retention options
Role-based
permissions for every admin action
Exportable
call records and audit logs
Who at Saydial can see our callers?
Can we control how long recordings are kept?
Can we export our audit trail?
Do you support single sign-on?
How do I report a vulnerability?
Found a security issue?
Email security@saydial.com with the details. We review every report.